Dr. Rozila Ahmad

Position: Associate Professor
Contact : rozila@uum.edu.my

Areas of Expertise:

• Hospitality Management

• Service Quality

• Human Resource Management in Hospitality

• Organizational Commitment

Research Interests:

• Service Quality: Evaluating service quality in the hospitality industry and its impact on customer satisfaction.

• Human Resource Practices: Investigating effective HR practices and their influence on organizational commitment.

• Hospitality Management: Studying operational and strategic aspects of hospitality businesses.

• Organizational Commitment: Exploring factors that contribute to employee commitment in the hospitality sector.

Dr. Roshita Abdul Razak

Position: Senior Lecturer
Contact: roshita@uum.edu.my

Areas of Expertise:

• Hospitality Management

• Human Resource Management in Hospitality

• Hospitality Education

• Hospitality Operation Management

Research Interests:

• Hospitality Management Competencies: Identifying essential skills required by hospitality graduates.

• Human Resource Management: Exploring effective HR practices in the hospitality industry.

• Hospitality Education: Enhancing educational programs to better prepare students for the hospitality sector.

• Service Quality: Evaluating and improving service quality in hospitality operations.