Dr. Rozila Ahmad
Position: Associate Professor
Contact : rozila@uum.edu.my
Areas of Expertise:
- Hospitality Management
- Service Quality
- Human Resource Management in Hospitality
- Organizational Commitment
Research Interests:
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Service Quality: Evaluating service quality in the hospitality industry and its impact on customer satisfaction.
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Human Resource Practices: Investigating effective HR practices and their influence on organizational commitment.
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Hospitality Management: Studying operational and strategic aspects of hospitality businesses.
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Organizational Commitment: Exploring factors that contribute to employee commitment in the hospitality sector.
Dr. Noor Amalina Mat Yusof, PhD
Position: Senior Lecturer
Contact: nooramalina@uum.edu.my
Areas of Expertise:
- Hospitality Management
- Halal Hospitality
- Food and Hospitality Services
Research Interests:
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Halal Hospitality: Developing frameworks and policies for Muslim-friendly hospitality services.
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Service Quality: Evaluating service quality in hospitality and its impact on customer satisfaction.
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Green Marketing: Investigating customer expectations and perceptions of green marketing in hotels.
Dr. Siti Aishah Edros
Position: Senior Lecturer
Contact: siti.aishah.edros@uum.edu.my
Areas of Expertise:
Education policy
Human Resource
Research Interests:
Organization Behaviour
Human Resource Management