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Dr. Rozila Ahmad

Position: Associate Professor
Contact : rozila@uum.edu.my

Areas of Expertise:

  • Hospitality Management
  • Service Quality
  • Human Resource Management in Hospitality
  • Organizational Commitment

Research Interests:

  • Service Quality: Evaluating service quality in the hospitality industry and its impact on customer satisfaction.

  • Human Resource Practices: Investigating effective HR practices and their influence on organizational commitment.

  • Hospitality Management: Studying operational and strategic aspects of hospitality businesses.

  • Organizational Commitment: Exploring factors that contribute to employee commitment in the hospitality sector.

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Dr. Noor Amalina Mat Yusof, PhD

Position: Senior Lecturer
Contact: nooramalina@uum.edu.my

Areas of Expertise:

  • Hospitality Management
  • Halal Hospitality
  • Food and Hospitality Services

Research Interests:

  • Halal Hospitality: Developing frameworks and policies for Muslim-friendly hospitality services.

  • Service Quality: Evaluating service quality in hospitality and its impact on customer satisfaction.

  • Green Marketing: Investigating customer expectations and perceptions of green marketing in hotels.

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Dr. Siti Aishah Edros

Position: Senior Lecturer
Contact: siti.aishah.edros@uum.edu.my

Areas of Expertise:

  • Education policy

  • Human Resource

Research Interests:

  • Organization Behaviour

  • Human Resource Management